Our returns policy forms part of our main terms of business. By purchasing from us, you agree to both this returns policy and our terms of business found here.
Items must be unused and re-sellable as new, including undamaged packaging and all included inserts. Failure to do so may result in your refund or exchange being refused.
WsC watch straps are sold as jewellery items, intended to be worn against a person’s skin. As such, we adhere to strict hygiene policies. Unfortunately, we cannot accept returns on any items if the tamper-evident packaging / security seal shows any signs of being opened / tampered with. This is for hygiene reasons and does not affect your statutory rights. WsC packaging boxes can be opened to view the strap within its tamper-evident packaging, this will enable you to see the colour and style of the strap in person. Strap measurements are provided on our product pages. As stated above, for hygiene reasons straps that have been worn / tried on cannot be returned.
Please ensure to enclose your original invoice as proof of purchase, any item(s) returned without proof of purchase will be refused.
The Watch Strap Co
The Trading Centre
134 High Street
We highly recommend sending your item(s) back to us on a tracked service as the item(s) remains the customers’ responsibility until a signature by The Watch Strap Co has been obtained. We advise for you to obtain a certificate of postage for your records. You will be responsible for paying for your own shipping costs. Please ensure that your item is packaged appropriately before returning to us, as any damage caused to the item whatsoever during transit will remain the customers responsibility. Returns will not be accepted on any items damaged in transit or whilst in the care of the customer.
All items must be sent back within 14 days of receipt. Refunds will be issued to the original method of payment. Please allow three working days from receipt of the returned goods for a refund to be actioned. A confirmation email will be sent once the refund is processed. Upon receiving this email, please allow 3-5 working days for this to show in your available funds. This may vary dependent on your bank.
Shipping costs, personalised items (including engraved watch straps) and/or gift-wrapping are non-refundable. If you have benefitted from free delivery, The Watch Strap Co reserve the right to refund the cost of your item(s) less our original shipping expenses.
Exchanges will only be offered on faulty items and the replacement item will be like-for-like. All faulty items must be sent back within 7 days of receipt. Once we have received your item it will be assessed and a member of the returns team will be in touch accordingly.
Any signs of a fault developing must be reported to us, in writing, before this develops further. If allowed to develop into a more significant issue / the extent of the damage worsens, returns will not be accepted.
Please allow up to three working days from receipt of the returned item for the replacement to be dispatched.
Please note that if we do not have the available stock for the requested exchange, an email will be sent to you accordingly. If the item is not due back in stock within 14 days, a refund will automatically be processed and a confirmation email will be sent to you.